Return & Exchanges Policy

Return Policy

Returns

Please contact us within 72 hours(3 business days from the date of your confirmed delivery) if you are requesting a return. If your order arrives damaged or there’s an issue in transit, we’ll help you file a claim so the shipping carrier can refund you the full value of your item.

Refunds

Refunds are subject to a 20-30% restocking fee. Because every order is shipped insured, any damage or shipping issue will be handled through a carrier claim for full reimbursement of your item’s value.

Exchanges

We do not accept exchanges for product in any condition.

What to do at the Orange Claw Club?

We have 15 skill based claw machines that are stocked with high quality 8’’-12’’ inch plushies - Minecraft, Pokemon, Popmart, Nintendo, Pusheen, and Sanrio are some of our constant inventory, giving you the chance to collect what you love. Plus, our club credit and token system keeps it simple—you can play, win, and trade up for even more exclusive collectibles.

Collectors come here to hunt for rare blind boxes, families stop by after a bite to eat at 4th street market, Pokemon Go trainers swing by for our hosted events and raffles, and fans of pop culture know Orange Claw Club is where community meets collectibles.

If you’re in Santa Ana, Irvine, Anaheim, or anywhere in Orange County searching for claw machines near me, make Orange Claw Club your next stop. We have 15 machines, 2 freeplay arcade emulators, and plenty of space to hang out in Downtown Santa Ana.